Welcome to iMesh FAQ
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The most frequently asked questions are answered here, so make sure to give it a good read before you contact support and interrupt them from their eternal coffee break...
Questions:
General:
- Is iMesh free?
- What is the difference between iMesh and the older versions?
- What are the system requirements to run iMesh?
- Do I need to register?
- Can I use my username and password older iMesh versions to sign into iMesh?
- I forgot my username/password on iMesh. How can I retrieve it?
- Is iMesh legal to use?
- Does iMesh contain adware and spyware?
- What types of files can I download using iMesh?
- What is the "Discover" section?
- What do I get when I subscribe to iMesh?
- Can I burn my iMesh music to CDs with iMesh?
- Can I download movies, software, images, and documents with iMesh?
- Where is the instant messaging in iMesh?
- Can I load my iMesh subscription music onto my iPod?
- Can I put my iMesh subscription music onto an MP3 player?
- How can I create a playlist?
- Where are my downloads saved to?
- My downloads are "queued", what does that mean?
- What is the difference between the yellow and green tracks?
- How do I uninstall iMesh?
Instant Messages:
- Where is Instant Messaging in iMesh? I can't seem to find it.
- How do you add friends to your Friends List?
- Do I need to be a subscriber to use Instant Messaging in iMesh?
- Can other users see my email address?
- What happened to the album artwork displaying when I click on certain albums?
- Does iMesh automatically save my conversations in a file for me to review later?
- Can I transfer files from my computer to other users through iMesh Instant Messaging?
- How can I share a song with a friend?
- I wanted to send a song to a friend, but it's not working, what could be the problem?
- How can I change my display picture in iMesh Instant Messaging?
- How can I block a user?
- How do I unblock a user?
- I feel like meeting some new people, how would I go about doing that?
Technical Troubleshooting:
- Installation problem: "could not initialize installation (crc)"
- Connection issues / I can't sign-in
- Using iMesh with Apple iPods
- Issues with Acquiring Licenses (for Windows XP Home/Pro users)
- Error Message: "Unable to find install.log"
Answers:
| Q. | Is iMesh free? |
| A: | Yes it is. You can use the software to download music and video from other peers. The Premium content (identified by Golden Stars in search results) requires that you subscribe to iMesh Premium. |
| Q. | What is the difference between iMesh and the older versions? |
| A: | iMesh has many great new features:
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| Q. | What are the system requirements to run iMesh on my computer? |
| A: |
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| Q. | Do I need to register? |
| A: | Yes, in order to use iMesh you must register an iMesh account. It's quick, simple and most importantly - it's totally FREE. |
| Q. | Can I use my username and password from older iMesh versions to sign into iMesh? |
| A: | You will need to register a new account in iMesh once you install it. |
| Q. | I forgot my username/password on iMesh. How can I retrieve it? |
| A: | Please go to our password retrieval system, located at: http://wa.imesh.com/support/password/ |
| Q. | Is iMesh legal to use? I don't want to go to jail... |
| A: | The iMesh service is 100% legal. |
| Q. | Does iMesh contain adware and spyware? |
| A: | iMesh doesn't include any spyware or adware of any kind. |
| Q. | What types of files can I download using iMesh? |
| A: |
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| Q. | What is the "Discover" section? |
| A: | In our Discover section you can browse millions of songs by different genres, artists, moods and more. Inside each artist page you can view the artists' details and download their discography. Each artist page also lists fans from the iMesh Community of that specific artist/band, allowing you to instantly connect with everyone that shares your music tastes. |
| Q. | What do I get when I subscribe to iMesh? |
| A: | With the new iMesh you get:
iMesh has over 15 million tracks that you can access through our service. |
| Q. | Can I burn my iMesh music to CDs with iMesh? |
| A: | Yes you can. All the tracks labeled with a green CD icon can be burned free of charge! You can purchase Premium Tracks, the ones labeled with a yellow CD icon, in order to burn them to a CD. You can right-click on any Premium Track(s) in the Search, and either click Download, or Buy Song(s). |
| Q. | Can I download movies, software, images, and documents with iMesh? |
| A: | iMesh is focused on music and short videos. As such, only music and video files under 15 minutes are supported. |
| Q. | Where is the instant messaging in iMesh? Everybody's talking about it, but I have no clue. |
| A: | Download the latest version of iMesh from the iMesh website. Once you have the latest version installed, you will immediately see a Friends list appear on the left. In the list, you'll start without any friends - which is ok, because you have to start somewhere. Click the '+ADD A FRIEND' button located on the bottom-left hand corner of iMesh. You'll be taken to the Find and Add Friends page, where finding a contact is a snap. You'll be chatting with someone in your area of interests in no time! |
| Q. | Can I load my iMesh subscription music onto my iPod? |
| A: | No, Apple's iPod cannot play music encoded in WMA (Microsoft's Windows Media Audio format) which is the format used by iMesh. For more help on this topic, Click here. |
| Q. | Can I put my iMesh subscription music onto an MP3 player? |
| A: | Yes you can. You can purchase Premium Tracks in order to transfer them to a PlaysForSure Compatible MP3 player at your leisure. You can right-click on any Premium Track(s) in the Search, and either click Download, or Buy Song(s). For a list of compatible devices, please visit: http://www.playsforsure.com/FindPortableDevices.aspx |
| Q. | How can I create playlists of my favorite songs? |
| A: | Click on the 'New playlist' button located on the lower-left area of iMesh, and specify a name for the playlist. Then, drag the desired songs from the library onto the playlist you've just created.
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| Q. | Where are my downloads saved to? |
| A: | You can choose the location of your downloaded files by going to "Tools->Preferences->Library & Downloads" on the iMesh menu. The default download location is "My Documents \My Music\iMesh". Note: If you change the folder after you've downloaded files, please note that iMesh won't copy your previously downloaded files to the new folder. |
| Q. | My downloads start, but then go into "queued" status. What does that mean? |
| A: | iMesh is both a music subscription service and a file sharing program. Many of our files are coming from other iMesh users. They are files that other users decided to share with you. Because of this, there is no guarantee that the file you found will always be available. The user that has the file might go offline, or shut down iMesh, or delete the file from his or her computer completely. Although the iMesh application tries to complete the file from other sources, it is possible that the file cannot be found and retrieved. Here are some tips that might help you download the file you are looking for:
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| Q. | What is the difference between the green and yellow tracks? |
| A: | Actually, there are three types of tracks in iMesh - See below
1) Peer-2-Peer Unlicensed Media | Green CD icon
2) Premium Tracks | Gold CD icon
3) Purchased Tracks | Boxed Gold CD icon |
| Q. | How do I uninstall iMesh? |
| A: | If you would like to upgrade your iMesh version there is no need to uninstall it. You can simply install the newer version over the old one. To uninstall iMesh go to: Start -> Programs -> iMesh -> Uninstall iMesh. To uninstall the MediaBar, open Add/Remove Programs from the control panel and remove the MediaBar entry. |
